FAQs

QUESTIONS AND ANSWERS

SHIPPING COST

Shipping is calculated at check-out. Shipping to a pick-up point near you is often cheaper than shipping an item to your home.

Free shipping in Belgium for orders over €100.
Free shipping in Europe for orders over €200.

DELIVERY METHODS

At check-out you can select 3 options:
1. Pick-up your item in our store during our opening hours in Ghent, Belgium. (Ketelpoort 1, 9000 Ghent)
2. Shipping to a pick-up point near you. After checking-out you will have to select which pick-up point you would like your item to be shipped to. If you don't do this, we will select a pick-up point closest to your home address.
3. Shipping your item to your home.

We ship with Bpost, Mondial Relay, DPD, DHL, ...

RETURNS

If you are not happy with your item, you have 14 days to return it. The item has to be in its original state. The clothing tag still needs to be on the item. Let us know at hello@justwaldo.com to get your return coupon. The return cost will be deducted from the original selling price. Once the item got back to us, we will refund you within 14 working days. If your item got lost in the shipping process, we are not responsible. Please contact the delivery company if the item got lost.

ITEMS OUT OF STOCK

Every piece we have is secondhand and therefore unique. If an item got sold, it means that it won't be restocked. We often curate similar categories, so always keep an eye out for our new drops.

COUNTRIES WE SHIP TO

We ship to every European country.
Unfortunately we don't ship to the UK due to the elevated custom fees.
Please email us on hello@justwaldo.com if you can't seem to ship the item you would like to your country.

ISSUE WITH MY ORDER

If you notice issues with your order, please contact us on hello@justwaldo.com.

FLAGSHIP STORE

You can visit our flagshipstore in Ghent.
Ketelpoort 1 - 9000 Ghent
open Wednesday - Sunday
from 11am - 6pm